It started with four older girls calling her vulgar names, one pouring a bottle of water on her head, then yanking a fistful of hair from her scalp - right in the Los Gatos High School cafeteria.
It led to school authorities summoning police, suspending the lead bully, convening mediation sessions and checking in daily with the freshman who was bullied. The school even mapped routes around campus to ensure the antagonists remain apart after the victim's parents took out a restraining order against their daughter's harasser.
But at a time when awareness of harassment at schools seems to be growing, the Los Gatos incident underscores the difficulty of dealing with the problem: Short of kicking a bully out of school, even when educators do a lot they are often accused of doing too little to appease parents and ease victims' fears.
"We're trying to help on a daily basis," Los Gatos-Saratoga Union School District Superintendent Cary Matsuoka said. "But there's only so much we can control in the world of 14-, 15-year-old adolescents."
Across the valley, parents of harassment victims insist school authorities don't react quickly or forcefully enough to protect their children - even as school officials say they're working harder than ever to prevent and respond to bullying and aggression.
Harassment peaks in middle school, the time when kids are sorting out themselves and their place in life. In California, 42 percent of seventh-graders, 38 percent of ninth-graders and 33 percent of 11th-graders reported being victims of harassment, according to the 2005-07 Healthy Kids survey.
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