McDonald's University: A Degree in Burgerology

The Economist:

BRITISH universities can be depressing. The dons moan about their pay and students worry they will end up frying burgers--or jobless. Perhaps they should try visiting McDonald's University in London's East Finchley.

Students are often "rough and ready", with poor qualifications and low self-esteem. But ambition-igniting murals display the ladder of opportunity that leads from the grill to the corner office (McDonald's chief executives have always started at the bottom). A map of the world shows the seven counterpart universities. Cabinets display trophies such as the Sunday Times award for being one of Britain's best 25 employers.

McDonald's is one of Britain's biggest trainers. It gets about 1m applicants a year, accepting only one in 15, and spends £40m ($61m) a year on training. The Finchley campus, opened by Margaret Thatcher, then the local MP, in 1989, is one of the biggest training centres in Europe--many of the classrooms are equipped with booths for interpreters. It is part of a bigger system. An employees' web-portal, Our Lounge, provides training as well as details about that day's shifts, and allows employees to compete against each other in work-related video games.

Posted by Jim Zellmer at May 3, 2013 1:46 AM
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