Why We Can't Get Anything Done in an Open-Plan Office

Drake Bennett:

Yesterday I got back from a vacation on which I broke my noise-cancelling headphones, snapping off one of the ear cups when I crammed them into my suitcase. I had originally bought the headphones for trips, for blocking out the roars of jet engines (which, apparently, are deadly), snoring neighbors, and the klaxon wails of babies reacting (in a way I myself would sometimes like to) to the traumatizing experience of modern air travel. But as I was reminded upon my return, what I really use the headphones for, what I need them for, is getting anything done at work.

Like many people, I work in an open-plan office. There are rows of long shared desks, as on a bond trading floor. That means that at any one time, I am within earshot of approximately three dozen phone conversations--it would be more if one of my neighbors wasn't a laser printer. In addition, from where I sit, there are six TV screens within my line of sight, which are usually tuned (soundlessly, thank God) to 24-hour news channels. There's a Kurt Vonnegut short story set in a dystopian future in which everyone is supposed to be exactly equal, mentally and physically, so smart people have to wear little devices in their ears that blast horrible noises every 20 seconds to disrupt their thinking. That is how my office sometimes feels. And so yesterday I found myself groping repeatedly for the spot on my desk where the noise-canceling headphones used to sit--and breaking into a cold sweat when I couldn't find them.

Madison's Thoreau Elementary School originally featured an open plan design. No longer.

Posted by Jim Zellmer at October 14, 2013 12:56 AM
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