Although we’ve just publicly launched the beta version of Sawt, a select group of local residents have been testing it since the summer. To date, 319 questions have been asked by New Orleanians. They have also provided feedback on 201 responses generated by the system.
Retention
Despite targeted outreach, we’ve noticed that community members are not returning to use the tool after their initial interaction. There has been minimal engagement apart from a spike during a mid-November focus group. This indicates that Sawt is not helpful enough yet for people to want to come back.