Within less than a minute, I’m approached by a store worker who comes up to me and says, ‘You’re a thief, you need to leave the store’.”
Sara – who wants to remain anonymous – was wrongly accused after being flagged by a facial-recognition system called Facewatch.
She says after her bag was searched she was led out of the shop, and told she was banned from all stores using the technology.
“I was just crying and crying the entire journey home… I thought, ‘Oh, will my life be the same? I’m going to be looked at as a shoplifter when I’ve never stolen’.”