Kelly Meyerhofer:

Jen Jones remembers the meeting well, down to which chair she sat in.

University of Wisconsin-Green Bay administrators huddled together in a meeting room about a decade ago, studying enrollment and financial reports. A new chancellor, Gary Miller, had just started and took a different tack from his predecessor.

“The demographic shift is coming,” Jones, a 25-year employee in the admissions office, recalled Miller saying at the meeting. “We’re going to have to change who we are. We’re going to have to think about how we do higher education differently.”