CBS13:

West Sacramento is the first city to launch a controversial new program that watches what people post about it online.

The pilot project gives city leaders a look at what’s trending in the city, whether it’s good or bad. It’s also creating privacy concerns around how the data is being used.

When a wave of mailbox thefts hit the city last year, people complained about it on social media, and West Sacramento was watching. City leaders were alerted to the community concerns by a new system.

“We saw the thing that most people were talking about were mailbox thefts,” said West Sacramento Mayor Christopher Cabaldon. “That’s something that we might not have noticed just by waiting for people to come to city hall or filing a complaint.”